Shipping policy

Speeddy.store Delivery Terms & Conditions

Delivery Schedule:

  • We'll contact you the same day business days after your order confirmation to schedule a convenient delivery date.
  • You'll receive a 3-hour delivery window for your chosen date.
  • We deliver Monday-Saturday, 3:00 PM - 8:00 PM.

Delivery Requirements:

  • Accurate Contact Information: Provide a valid email address and phone number for smooth communication.
  • Two-Person Delivery & Home Assembly (Usually £59 NOW FREE):
    • Our team delivers to your chosen room (ground floor, first floor, or second floor with a working elevator).
    • They will unpack, assemble, and position your furniture, removing all packaging.
    • Choosing this service voids return and warranty rights if you decline assembly.

Failed Delivery:

  • Failed Access Charge: £90 will be deducted from your refund if our team cannot access your chosen room due to insufficient space.
  • Product dimensions are listed online. Please measure doorways, hallways, etc., to ensure a successful delivery.
  • Redelivery Fee: £60 applies if a redelivery is needed due to your absence or other reasons beyond our control.

Parking & Permits:

  • Obtain any required parking permits to ensure a smooth delivery process.
  • Customers are responsible for parking fines resulting from inadequate parking arrangements.
  • Drivers have the right to refuse delivery if parking options are unsuitable (failed delivery fee applies).

Returns:

  • Returns at Delivery: A £90 charge will be deducted from your refund for returns made at the time of delivery.

Damages:

  • Inspect the items thoroughly upon delivery. Refuse damaged items and contact us for a replacement, exchange, or refund.

Delivery Area:

  • We currently deliver to specific postcodes. Check our website or social media for updates on our delivery zone.

Ensuring a Smooth Delivery:

  • Clear Access: Ensure our team has enough space to move the furniture from the van to your chosen room.
  • Delivery Instructions: Provide detailed directions if your home is difficult to locate.
  • Contact Information: Verify your contact details and delivery slot on your order confirmation.
  • Measure Access Points: Ensure doorways, hallways, elevators (if applicable), and the route to your room have sufficient space for furniture passage.
  • Prepare the Delivery Path: Remove any obstructive items like doors, light fixtures, carpets, etc., before delivery.
  • Floor Protection: Provide floor protection from the entry point to the chosen room(s).
  • Pet & Child Safety: Keep children and pets at a safe distance during delivery and assembly.
  • Old Furniture Disposal: We cannot dispose of your old furniture. Contact your local council or charity for collection options.

By placing an order with Speeddy.store, you agree to these Delivery Terms & Conditions.